Control System Support Package in the Beverage Industry

The aim of this project was to ensure the continuous and reliable operation of control systems across six key production sites in Scotland. Given the scale and complexity of these facilities, uninterrupted performance was essential for maintaining production efficiency, product quality, and compliance with industry regulations. By providing 24/7 support, we minimised downtime, quickly resolved technical issues, and proactively addressed potential risks before they impacted operations.

The client engaged our services due to the critical nature of their production processes, where even minor
disruptions could have had significant financial and operational impacts. Our expertise in control systems,
combined with 24/7 support, ensured system stability, optimised performance, and long-term reliability. Beyond
troubleshooting, we provided strategic upgrades to enhance efficiency and future-proof operations, reinforcing their commitment to excellence and trust in our services.

The Client

The client is a leading global beverage alcohol company, specialising in spirits, beer, and ready-to-drink products. Headquartered in the UK, it operates in over 180 countries with a renowned portfolio of premium and luxury brands. In the UK, it employs over 4,500 people across 64 sites, including 29 distilleries in Scotland and a facility in Northern Ireland.

The Solution

To meet the client’s need for continuous and reliable control system operations, we implemented a robust 24/7 support structure. Our team of seven highly skilled engineers operated on a call-out rota basis, ensuring expert assistance was always available. This setup allows for immediate telephone support, troubleshooting, and remote diagnostics to resolve issues swiftly, minimising production downtime and maintaining operational efficiency.

The scope of work included:

24/7 Telephone Support: Engineers available around the clock to provide expert guidance on control system faults, operational queries, and performance concerns.
Remote Diagnostics & Troubleshooting: Many issues can be diagnosed and resolved remotely, reducing the need for on-site intervention and accelerating problem resolution.
On-Site Support Coordination: If an issue cannot be resolved remotely, we assisted in organising on-site support to ensure minimal disruption.
System Performance Monitoring: Proactive analysis of recurring faults and system behaviour allowed us to recommend preventative measures and improvements.
Technical Advice & Continuous Improvement: Beyond reactive support, we offered insights into system enhancements, helping future-proof operations and optimise efficiency.

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Our Partnership Approach

Since 2012, we have built a strong and reliable partnership with our client, becoming a trusted extension of their operational team. Our deep understanding of their production processes and control systems enables us to provide tailored support that aligns with their business goals. Through seamless integration with the client’s in-house teams, our engineers have fostered a collaborative approach, ensuring open communication, faster issue resolution, and proactive system improvements. This long-standing relationship highlights our

By engaging our 24/7 control system support services, our client gained several key benefits that directly contribute to the stability, efficiency, and reliability of their operations across six critical production sites.

Minimised Downtime: With round-the-clock telephone support and rapid fault resolution, production interruptions are significantly reduced, ensuring continuous operation.
Expert Technical Support: Our team of seven engineers provides immediate access to experienced specialists who understand the complexities of the client’s control systems.
Cost Savings: Remote diagnostics and troubleshooting help resolve many issues without the need for on-site intervention, reducing maintenance costs and improving operational efficiency.
Improved System Reliability: Ongoing monitoring and proactive recommendations help prevent recurring faults, enhancing long-term system stability.
Increased Productivity: With reliable support in place, on-site staff can focus on core production tasks without delays caused by control system issues.
Future-Proofed Operations: Our insights into system improvements and upgrades help the client adapt to evolving industry standards and maintain competitive efficiency.
Peace of Mind: Knowing expert support is always available provides confidence that any technical issues will be resolved quickly and effectively, protecting production schedules and product quality.